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FAQ

  • How do I request a design task?
    You can contact us trough the following options: site: https://www.tamydesign.com/contact-us email: contact@tamydesign.com whatsapp: (+61) 415 966 183
  • How many graphic design tasks can I have in progress at once?
    You can request as many graphic design tasks as you want, however you can only have one task listed as ‘in progress’ at a time. Once your task has been completed, the designer will then begin working on the next task, if you have one ready. We recommend prioritising your graphic design tasks to make sure they’re being worked on as you need them.
  • What does my designer need from me?
    Your designer needs the most clear instructions that you can provide. We know that so many people don’t know what a good brief entails so consider finding some examples for inspiration and be sure to include things like any brand guidelines, style guides and logos within your brief. If your brand uses a particular font, don’t forget to include that too. Your designer needs to know where the graphic designs are going to be used. There are dropdown menus to choose from and help you along during your brief but if you need something specific, make sure you let your designer know.
  • What happens if I need to cancel a design task?
    Let us know if you’ve briefed something in by mistake – if the design hasn’t been started we can cancel it. If it’s in progress already, your upfront payment will be hold, please feel free to reach out to us by email or by using our online chat.
  • How many times can I get revisions done on my designs?
    You can make up to 3 revisions to your task, however it’s important to keep in mind that revisions are classed as small changes, not major changes to your design task. Some examples of what revisions are: Fixing grammar or spelling mistakes Changing the font type Small layout changes Changing colours Changing a picture because it’s not in line with your brand Revisions are not: Entire text changes Full concept changes Requesting new options Please note that changes to your brief may lead to the designer asking you to create a new task.
  • How much does it cost?
    It’s really important to us that the services we offer are accessible and affordable. We offer a personalised service for our clients as it demands and we will make a free quote for each of them.
  • Do I need to pay for the first meeting?
    No. We offer a first get-to-know call meeting for all clients if needed.
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